As per the recent studies and market research done by market experts of a leading company, the anticipations are that by 2022, 90% of customer interaction in the BFSI sector will be handled by chatbots. Chatbots are artificial intelligence support tools focused on providing quick and crisp resolutions to customers' queries.
They can manage and take multiple customers at once and provide a real-time solution for their queries. They are highly efficient in chopping down the work pressure by assisting the customer service executives of support executive in providing the resolution to primary and redundant questions of the customer. Due to the immense benefits of chatbots, many sectors are looking forward to adapting the Website Chatbot, WhatsApp Chatbot, or AI Chatbots for Business services via genuine and secured chatbot API. From private to government-owned banks, many are looking forward to taking the assistance of artificial intelligence and the latest technology to chop down the work pressure of customer service. Check out some benefits of chatbots in BFSI that reflect they are a match made in heaven!
Where can chatbots be implemented in the BFSI?
Customer: How to pay my electricity bill?
Chatbot: Go to My Account > Pay Bills > Electricity Bill
Customer: Can you locate the nearest ATM near Elgin Road?
Chatbot: Sure, you may visit the nearest ATM at 5-31, S Block, Elgin Road.
Customer: Can I download my monthly debit card transactions?
Chatbot: Yes, you can download your monthly debit card transactions and save them as a PDF file on your device.
Chatbots are focused on providing a quick way out to the regulars in the first attempt and drive down Live Agent Takeover's cases. Their union with the BFSI sector is one of the best matches to smoothen out the tedious and hectic schedule with high customer satisfaction.
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