Surbo
Surbo is an AI-driven platform for building, hosting, and managing NLP-driven chatbots.
Surbo takes on use-cases on conversational commerce, conversational contact centre and conversational marketing.
Conversations for the World
A Real Live-Agent
Take the live agent takeover to another level with voice and video based calls within the same channel where the chat got initiated. The APIs are powered by Twilio and provide a seamless experience for all consumers.
Anywhere, Everywhere
Surbo can configure a chatbot for Website, WhatsApp, Mobile App, LINE Messenger, Facebook, Twitter, Telegram, Slack, Microsoft Teams, Instagram, and more.
Omni-Channel Machine
Surbo is made with enterprises for enterprises and comes with ready integrations on tools such as Salesforce, Zoho, SAP, HubSpot, Zendesk, Dynamics365, Oracle, and more.
Quick Response = Meaningful Chats
Transform customer experience to the next level with quick response, prompt service, and round-the-clock availability. Automate and streamline a variety of functions from clicks to conversations and drive ROI at every stage of the customer journey.
Smart Conversations across Channels with ValueFirst
Joyful Customer Experiences
Sell all day, every day
-24x7 Sales Agent
-Personal Shopper
-Instant Payments
-In-Built Loyalty Programs
Contact Centre
-FAQ based chatbots to reduce agent pressure
-Transfer disgruntled customers to agent natively
-Be available as agent on WhatsApp and other OTT
-Personalize NPS and continuously up-sell
Lead Generation
-Qualify leads with OTP and nurture them
-Elevate retention with smart automation
-Easy CRM integrations for seamless journeys
Conversational CX
Conversation Builder
Design an intuitive chatbot that reflects your brand’s identity with our pre-built templates and features.
Knowledge Base
Train your chatbot with our repository of documents without any manual efforts from your knowledge base.
Smart Analytics
Stay with your end-users in real-time to get insights on their intent, experience, and increase completion rate.
Notifications API
Secure API integrations across channels with reliable fallback mechanism to schedule notifications.