Surbo is an AI-driven platform for building, hosting, and managing NLP-driven chatbots.
Surbo takes on use-cases on conversational commerce, conversational contact centre and conversational marketing.
Take the live agent takeover to another level with voice and video based calls within the same channel where the chat got initiated. The APIs are powered by Twilio and provide a seamless experience for all consumers.
Surbo can configure a chatbot for Website, WhatsApp, Mobile App, LINE Messenger, Facebook, Twitter, Telegram, Slack, Microsoft Teams, Instagram, and more.
Surbo is made with enterprises for enterprises and comes with ready integrations on tools such as Salesforce, Zoho, SAP, HubSpot, Zendesk, Dynamics365, Oracle, and more.
Transform customer experience to the next level with quick response, prompt service, and round-the-clock availability. Automate and streamline a variety of functions from clicks to conversations and drive ROI at every stage of the customer journey.
-24x7 Sales Agent
-In-Built Loyalty Programs
-FAQ based chatbots to reduce agent pressure
-Transfer disgruntled customers to agent natively
-Be available as agent on WhatsApp and other OTT
-Personalize NPS and continuously up-sell
-Qualify leads with OTP and nurture them
-Elevate retention with smart automation
-Easy CRM integrations for seamless journeys
Design an intuitive chatbot that reflects your brand’s identity with our pre-built templates and features.
Train your chatbot with our repository of documents without any manual efforts from your knowledge base.
Stay with your end-users in real-time to get insights on their intent, experience, and increase completion rate.
Secure API integrations across channels with reliable fallback mechanism to schedule notifications.