Toll-free numbers are business phone numbers that can be dialled from a device free of charge. However, the recipient pays the bill for a toll-free number. They are important as a great marketing tool and in creating a legitimate and established image of the business. At the same time, the customers’ burden of making a long-distance call for support to a business is reduced using the free toll-free numbers. Toll-free numbers vary according to the area. The numbers usually start with area codes such as 800, 887, and 888. Toll free numbers are also available for SMS text messaging services.
There are different toll-free numbers provided, such as green toll-free numbers and blue TFNs. On one hand, the green toll-free number is completely free of charge for customers. However, Blue TFN charges an additional small fee from the callers as well. Also, callers with no unlimited calling plans are also charged a small fee while making a call through the TFN.
The difference between a toll-free number and a local number
While deciding to get a toll-free number through one’s business journey, one might get confused between the leverages of toll-free numbers and local numbers. Here are a few differences between a toll-free number and local numbers to help you to make a wise decision.
The Benefits of Toll-Free Numbers
Even with the rapidly decreasing tariff charges and free calling plans such as the ones offered by Jio, large businesses prefer toll-free numbers over local numbers. With Internet offers of free customer calling platforms, companies tend to stick to the traditional toll-free numbers. This is due to various benefits. Most importantly, having a distinct and unique number sets a business apart and increases the brand's legitimacy and reputation. Secondly, having a set toll-free number is important for maximum customer engagement. Having customers connect to the business increases the chances of potential lead generation, helps with the transactions, and improves the quality of customer support. It is crucial to note that a toll-free number is more than just a free calling service or promotional sms service. It is responsible for the identity of a business.
What are Vanity Numbers? Do they differ from toll-free numbers?
Vanity numbers are more or less an embellishment of toll-free numbers. Although they differ in appearance, they serve the same function as toll-free numbers. There are also a variety of business phone numbers made up of a series of numbers and fancy words or phrases. These words are related to the services offered by the business organization. For example, ‘1-800-FLOWERS’ is a very famous example of a vanity number of a flower delivery series. These vanity numbers are easy to remember and use. Even though similar in use, vanity numbers are more beneficial than toll-free numbers.
How to Get a Toll-Free Number
Every small business, start-up, and large corporation requires a distinct toll-free number to increase their brand visibility and engagement. There is a structured process to obtaining a toll-free number.
There is a database of all the toll-free numbers provided by Responsible Organizations. Businesses can choose on their own. Also, the TFNs are portable, meaning a business can change their RespOrgs at any time. Choosing the right RespOrgs is crucial, and the decision can be made through the analysis of the packs and charges. Some of the RespOrgs charge according to each call, whereas some of them provide monthly or annual packs. However, it is crucial for a subscriber to contact the FCC to initiate the process. RespOrgs can only reserve numbers for legitimate subscribers. There are a lot of loopholes in this process that can be taken advantage of. Sometimes, RespOrgs hoard the numbers illegally to make a profit out of them.
To acquire atoll-free number or SMS Notification Service for Business, every business must abide by all the rules and regulations set by the FCC and follow all the procedures diligently.