Seamless Messaging Solution: Amplify Your Business Impact with ValueFirst and Microsoft Dynamics 365

In today's digital landscape, businesses need to engage customers across multiple touchpoints seamlessly. Integrating powerful messaging solutions can transform how you interact with your audience, leading to better customer experiences and improved business outcomes. ValueFirst and Microsoft Dynamics 365 bring together their expertise to provide a robust solution that helps businesses elevate their mobile messaging strategy. Let's dive into how this integration can benefit your business.

Why ValueFirst?

At ValueFirst, we specialize in handling large-scale messaging with ease. Our cutting-edge cloud infrastructure ensures a smooth transition from proof-of-concept to global high-throughput delivery. With intelligent routing, extensive global coverage, quick onboarding, and robust security measures, we make sure your messages are delivered efficiently and securely. Partnering with Microsoft Dynamics 365 amplifies these strengths, enabling businesses to leverage advanced messaging capabilities and gain deeper insights.


Before you get started, there are a few things you need to ensure:

  1. Customer Insights Journey: Enabled for your Dynamics 365.
  1. ValueFirst Account: You need to subscribe to a ValueFirst account.
  1. Template Approval: Message templates need to be approved before configuration.
  1. Enable Outbound Marketing: In the Customer Insights - Journeys application:
    • Navigate to Customer Insights - Journeys -> Real-time Journeys -> Settings -> Enable Outbound Marketing.

Key Features

  • Automated Messaging Workflows: Guide customers through their journey with automated messages, providing timely information and nurturing leads towards conversion.
  • Customer Engagement: Deliver relevant messages at key touchpoints to enhance engagement.
  • Global Reach: Reach customers worldwide with reliable messaging services and extensive network coverage.
  • Rich Content Messages: Utilize WhatsApp to send rich content messages, including images, videos, and URLs, for a more engaging customer experience.
  • Real-Time Analytics: Track message performance and campaign effectiveness in real-time to gain actionable insights and optimize future messaging strategies.
  • Authorized BSP: ValueFirst is an Authorized Business Solution Provider for Apple, Google, and Meta.
  • High Capacity and Scalability: Handle a daily peak of 230 million messages with robust infrastructure and multiple data centers globally.

Use Cases

  • Emergency Notifications: Send critical alerts during emergencies to ensure customer safety.
  • Behavioral Triggers: Automatically send abandoned cart reminders via SMS to encourage customers to complete their purchases.
  • Educational Content: Deliver tips, tutorials, and how-to guides related to your products or services.
  • Product Launches: Use WhatsApp to send rich media content for new product launches, including detailed information and purchase links.
  • Transactional Messages: Provide instant confirmations of purchases with transaction details and expected delivery dates.


Integrating ValueFirst with Microsoft Dynamics 365 empowers your business with advanced messaging strategies that guide customers towards informed decisions. By leveraging our extensive network coverage and robust infrastructure, you can enhance customer engagement and drive business growth. Real-time analytics and actionable insights allow for data-driven decision-making, ensuring the success of your marketing campaigns.

Ready to revolutionize your mobile messaging strategy? Get started with ValueFirst and Microsoft Dynamics 365 today. Contact us to learn more about how our integrated solutions can help you achieve seamless, efficient, and impactful communication with your customers. Let's take your messaging to the next level!