Use-Cases

Leading brands across industries work with ValueFirst closely to look at everyday use-cases.
Use-CasesUse-Cases

SMS ValueFirst & You

Enjoy an array of BFSI services instantly

Update customers with their recent Transactions, Payments and Account Information instantly

  • Balance Enquiry
  • Update A/C Information
  • Mini Statement
  • Mini Statement
  • Transaction Updates
  • Pay bills
  • Secure OTP
BFSI

Start before they’re even Customers.

Inform customers with fraud detection and prevention messages more effectively, and at a fraction of the cost

  • Two-Factor Authentication
  • Payment Reminders
  • Automate Fraud Detection
  • Occasional Offers
Fintech

The clean and hands-free Shopping Experience

Broadcast new campaigns, deals/discounts, and send updates on your customer’s mobile device

  • New Product Alerts
  • Coupons & Discounts
  • Order Updates
  • Delivery and Notifications
  • Get referrals
FMCG

Travel the world as you planned in your dreams

Let your passenger know about any changes in the schedule and itinerary

  • Booking Updates and Schedules
  • Trip Reminder
  • Discount coupons and offers
  • Itinerary Updates
Travel

Instant upates can only lead to happiness

Time-to-time update for evry order can only lead to happiness

  • Shipping updates
  • Incentivized Sales
  • Track Order
  • Transaction Confirmations, Invoices & Notifications
  • Loyalty Programs
Ecommerce

Streamline healthcare operations and communication smoothly

Automate prescription refill reminders and improve engagement with promotional campaigns

  • Medical Report Notifications
  • Medicine Refills
  • Disease Awareness Alerts
  • New Campaigns
  • Payment Reminders
Healthcare

WhatsApp ValueFirst & You

BFSI
Fintech
FMCG
Travel
E-commerce

Say ‘Hi’ to your Bank on the go!

Start a conversation with potential customers, onboard them and offer the required help with WhatsApp Business API

  • Onboard customers
  • Account Statement
  • ATM/ Branch Locator
  • Transfer Funds
  • FAQs
  • Apply for Savings Account
whatsapp bfsi

Illustrate the range of fintech outside of traditional banking

Uploading important documents was never this easy!

  • Lead Generation
  • Answer FAQs
  • Finance Management
  • Share Documents
  • Check Balance
whatsapp fintech

Convenient 24-Hour Shopping is just a text away

Whatsapp chatbot keeps you updated on every shipping details

  • Lead genaration
  • FAQs
  • Scheduling a refund/replacement
  • Alerts & Notifications
  • Unite the digital and in-store experience
whatsapp fmcg

Take your digital assistant with you on your next trip

Update passengers with their boarding passes, flight details, booking and cancellation/refund policies

  • Personal travel assistant
  • Booking assistance
  • Recommend relevant options
  • Changes & Cancellations
whatsapp travel

Transaform the way your customers shop

Send transaction confirmation, tracking details, invoices and notifications instantly

  • Lead Generation
  • Addressing FAQs
  • Schedule Delivery
  • Product and Purchase suggestions
  • Product Finder
  • Post-Sale Support
whatsapp ecommerce

Bridge the gap between patients and healthcare providers with personalized care

Offer support and send useful notifications and reminders with WhatsApp Business API

  • Scheduling Appointments
  • Download Medical Reports
  • Send Personalized Offers
  • Track History
  • Symptom Assessment
whatsapp healthcare

Voice ValueFirst & You

BFSi
Fintech
FMCG
Travel
E-commerce

Experience the power of smart banking with faster and personalized services

Get your clients to download the App by giving a missed call

  • Fraud Notifications
  • Loan Status and Updates
  • Customer Feedback Surveys
  • Service Requests
voice bfsi

They say, a satisfied customer is the best business strategy of all!

Live upto your customer expectations by improving engagement with contextual voice solutions

  • Fraud Notifications
  • Loss of Card/ Card Blocking
  • Product Information
  • Customer Feedback Surveys
voice fintech

Gaining loyalty to keep your Customers Happier, Longer

Make lead generation easy and effective with one touch of a call button

  • Customer Support
  • Reduce operational costs
  • Increase customer satisfaction
  • Receive Customer Feedback
voice fmcg

The Customer Care Manager is here for your service!

Inform your passengers with flight schedule, delay, cancellation and refund announcements.

  • 24/7 customer support
  • Complaints and claims support
  • Check-in/check-out related information
  • Book package remotely
  • Delay, Cancellation and Refund Announcements.
voice travel

Customer Satisfaction- The only mantra to follow!

Get yout Customer Support service on point with Inbound IVR

  • Customer servive
  • Collect Feedback
  • Fraud Prevention
  • Push marketing
voice ecommerce

Leverage customized IVRs on every step of patient's journey

Helping patients with reminders, cancelling and rescheduling appointments with Voice Solutions in Healthcare

  • Appointment Reminder
  • Gather Feedback
  • Cancelling and Rescheduling Appointments
  • 24/7 Support
  • Reduce Cost
voice health

Email ValueFirst & You

BFSI
Fintech
FMCG
Travel
E-commerce

Get your Bank right in your palm

The perfect onboarding email for your clients is the one that makes a great first impression.

  • Welcome new customers
  • Educate new clients
  • Announce new features or products
  • Retain customers
  • Send important notifications
email bfsi

Treat the Customer Like Royalty.

Account balance alerts triggered by events like getting too close to a credit limit or an overdraft, is an appreciated service

  • Account Balance Alerts
  • Onboarding & Nurturing
  • Winback/Re-engagement Messages
  • Suspicious Activity Alerts
email fintech

Become a customer culture buff

Online food store knows that hunger cannot wait, retarget your customers with free delivery and discount

  • Registration Email
  • Retrieve abandoned carts
  • Date-based emails
  • Raise Ticket
  • Price drop/Restock Announcement
email fmcg

Upgrade Customer Experience and simplify the Business

Let your customers know how valuable is their feedback, and there is always room for improvement

  • Welcome Programs
  • Feedback forms
  • Booking & Bill payment
  • VIP/Loyalty Programs
  • Seasonal Event Emails
email travel

From product discovery to checkout, we have you covered

Order confirmation is a must, combine it with 'invite a friend' incentive.

  • Customized Engagement
  • Product Review
  • Abandoned Cart Recovery
  • Referral Program
  • Back in stock/wishlist Notifications
email ecommerce

Send happiess in the heighest form of health

Educate your current and future patients to stay healthy all year long.

  • Welcome Patients
  • Promotional Emails
  • New Launch
  • Billing details
  • Improve Follow-Up Care
email healthcare

Marketing Automation ValueFirst & You

BFSI
Fintech
FMCG
Travel
E-commerce

Grow, not just your business, but customer relationship

  • Customer Engagement
  • Application Update
  • Payment Updates
  • Promote New Products and Services
marketin automation bfsi

Explore the real power of automation for an ideal customer experience

  • Fraud detection
  • Contract Renewal Reminders
  • Balance Reminders
  • Suspicious Activity Notifications
marketin automation fintech

Supercharge your online business with limitless options

  • Automate Post Sale Message
  • Trigger date-bsed Messages
  • New Alerts and Discounts
  • Reorder Suggestions
marketin automation fmcg

Powerful features tailored for your travel needs

  • Make Recommendations
  • Manage Bookings and Upgrades
  • Baggage Tracking & Claims
  • Cancellation/Refunds
marketin automation travel

Ecommerce marketing automation doesn't need to be complicated

  • Retrieve Abandoned Cart
  • High Lead Score
  • Past Purchases and Sales Cycles
  • Rewards and Loyalty programs
marketin automation ecommerce

Everything you need to personalize your marketing is under one roof

  • Appointment Booking
  • Patient Retention & Engagement
  • Recurring-Event Reminders
  • Post-Diagnosis Notes and Suggestions
marketin automation healthcare

Conversational AI ValueFirst & You

Banking
Fintech
FMCG
Travel
E-commerce

Your bank in now a Hi away

  • Account Queries
  • Update A/C Information
  • Product & Service Requests
  • FAQs
  • Transfer Funds
conversational AI banking

Keeping your customer hanging is bad habit!

  • Customer Support
  • Automate Fraud Detection
  • Transfer Funds
  • Finance Management
conversational AI fintech

Shop at the comfort of your home/office anytime

  • Product Discovery
  • Product Availability
  • Feedback
  • Tracking
conversational AI fmcg

Interact to encourage, entice and ensure the journey taken by our customers is everything they had planned for in their dream.

  • Search
  • Book
  • Cancel
  • Refund
conversational AI travel

Shop at the comfort of your home/office anytime

  • Purchases
  • Returns
  • Product Review
  • Success Message
  • Track Order
  • Customer Engagement
conversational AI ecommerce

Leverage one bot for them all. Connect with members, agents, broker, customers and providers for instant insurance solutions

  • Investment Guiders
  • Renew Policies
  • Policy Claims
  • FAQs
  • Lead Generation
conversational AI insurance