Don’t settle for less, use chatbots to upsell based on their preference
Chatbots are an efficient way to take advantage of the increasingly powerful possibilities of AI for e-commerce sales and customer service. With the right approach and implementation, a chatbot can improve the shopper's experience and boost revenue, all while saving your business time and money.
Chatbots are a prime example of this type of tech. Bots are simply pieces of software that can converse with your prospects and customers directly, on their devices, in real time.
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How it works?
This can help increase sales
The great service a bot offers can turn users into repeat customers. Not only can a chatbot answer questions in an engaging way, but it can also be set up to provide a fully personalized shopping experience.
They can help set you apart from competitors Although there are some major retailers using chatbots, they're still a relatively new technology in the e-commerce industry. That's why adopting one now will put you ahead of the pack. Bots can provide helpful, fun, and unique experiences for users throughout the entire customer journey. A bot will streamline their experience with your brand and make it memorable, so they'll be more likely to choose you over a competitor in the future.
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Results
Virtual assistants can redefine the shopping experience and improve customer satisfaction and brand loyalty.
24/7 customer service
The retail landscape has changed significantly in the last few years due to increased demand for self-service, the digitization of shopping, shifts in consumer buying behavior, and increased competition between online.
Product notifications
To stay competitive and top-of-mind, it’s imperative that brands keep their customers up-to-date on the latest releases, the newest collections, and the hottest trends. Retailers are using Kore.ai virtual assistants to redefine.
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Best Practices
1. Chatbots should be about simplicity.
2. Businesses wanting to use chatbots need to make absolutely sure that a smooth handover protocol is in place to transition customers to a human agent.
