Don’t settle for less, use chatbots to upsell based on their preference
Chatbots are an efficient way to take advantage of the increasingly powerful possibilities of AI for e-commerce sales and customer service. With the right approach and implementation, a chatbot can improve the shopper's experience and boost revenue, all while saving your business time and money.
Chatbots are a prime example of this type of tech. Bots are simply pieces of software that can converse with your prospects and customers directly, on their devices, in real time.
How it works?
This can help increase sales
The great service a bot offers can turn users into repeat customers. Not only can a chatbot answer questions in an engaging way, but it can also be set up to provide a fully personalized shopping experience.
They can help set you apart from competitors Although there are some major retailers using chatbots, they're still a relatively new technology in the e-commerce industry. That's why adopting one now will put you ahead of the pack. Bots can provide helpful, fun, and unique experiences for users throughout the entire customer journey. A bot will streamline their experience with your brand and make it memorable, so they'll be more likely to choose you over a competitor in the future.
Virtual assistants can redefine the shopping experience and improve customer satisfaction and brand loyalty.
24/7 customer service
The retail landscape has changed significantly in the last few years due to increased demand for self-service, the digitization of shopping, shifts in consumer buying behavior, and increased competition between online.
To stay competitive and top-of-mind, it’s imperative that brands keep their customers up-to-date on the latest releases, the newest collections, and the hottest trends. Retailers are using Kore.ai virtual assistants to redefine.
1. Chatbots should be about simplicity.
2. Businesses wanting to use chatbots need to make absolutely sure that a smooth handover protocol is in place to transition customers to a human agent.