Stay ahead of the competitive curve with IVR
IVRs can be a game changer in providing exceptional over-the-phone customer support
Keep them HappyFor any business, customer is everything. It's their duty to do every possible bit to them coming and IVR can be an effective tool to achieve that. Engage your prospects and clients with one touch of a call button and provide quality service that they deserve.
Faster ResolutionCustomers dial your number, input what they require and get answers quickly. That's how easy it is to use an IVR. You can prerecord responses or FAQs and eliminate the need of speaking to an agent. Isn't a win-win for both?
Press “2” for Customer SupportYou must be familiar with that lovely voice telling us to press certain numbers and get your queries resolved. IVR can provide quick, exceptional, personalized, and 24/7 support within minutes.
How it works?
Intelligent Agent RoutingAfter one negative experience, 51% of customers will never do business with that company again. IVR will route calls efficiently to the most appropriate department or the agent that is most qualified to meet their needs.
Automate Customer ServiceFree your agents from dealing with mundane activities and promote self-service among your customers. Stay ahead of the competitive curve in the market by serving your clients and getting them the right answers through automated IVRs.
Call Prioritization58% of consumers stop buying from a company after a single bad customer service interaction. Brands can't afford to lose high-value customers. IVR system can assign priorities to specific phone numbers for VIP customers that is placed on top of the queue. Make your important recipients feel valued and cared for.
Enhanced ExperiencesAs a group, Millennials are willing to spend the most (21% additional) for great customer care. IVR can provide customer service on the go, and reach out to qualified agents to resolve cases more quickly and assist more customers as needed. This can boost sales, increase productivity and make the purchase decision easier.
Higher First-Contact ResolutionAs many as 68% of customers say they get annoyed when their call is transferred between departments. IVR's intelligent routing features ensures that the customers connect with the most capable agent in the first attempt. This way, customer queries can be resolved within minimum waiting time leading to higher satisfaction.
Round-the-Clock SupportRemember those prerecorded responses to FAQs that is available 24/7? IVR system can function throughout the day, serve and answer customer’s queries and prvide exceptional customer service experience regardless of the time.
Personalize Customer InteractionsThe customer service industry is continually evolving. But one thing remains the same: customer still prefer over-the-phone resolution of their queries. Set-up personalized call and win your customers for life with exceptional services.
Professionalism is the KeyCustomers have high-standards for support. 65% expect customer service to be faster than it was five years ago. Making the call personalized yet professional can improve engagement, make them stay and help with quick answers.
Easy on the PocketReplace a receptionist or a customer service agent who answers calls and directs calls to agents. IVR is easy to use, reliable and cost-effective that is operation even after business hours. It can also help in achieving high ROI.