Handhold customers about products & key offerings!
Artificial Intelligence Chatbots are able to identify the user’s intent and answer questions in a conversational human style. Chatbots are able to provide retail with valuable tools to engage consumers, whether in-store or even before they make the purchase decision and step a foot in the store.
How it works?
As opposed to a simple scrolling mechanism, where the user has to go through hundreds of unnecessary results, chatbot based support can take a user directly to what they’re searching for, without the static noise of pointless substitutes.
If you don’t engage with your customer on a one-to-one basis, they’re going to put you in a crowd. And given the number of advertisements the average person see on a day to day basis, both via traditional sources and social media, you bet almost everyone corporate is in a crowd.
Engaging Customer Service & Building Brand
Chatbots come across as one of the most effective ways to enhance and augment your brand when they’re feature rich and provide services that aligns with their needs from your brand either in-store or online
People prefer to get information about the brands while they’re shopping.
1. Consistent — Since Chatbots are driven by Artificial Intelligence, they eliminate any possibility of human error, making for smoother lead creation and conversion.
2. Context driven — Chatbots are capable of gauging emotion and tweak their behavior based on the customers pre-determined profile, like age, gender and location.