ValueFirst To Co-Sell Twilio Products in India

Gurugram, 11 April 2022: ValueFirst, one of India’s leading CPaaS players and aTwilio company (NYSE: TWLO)(LTSE: TWLO), will begin co-selling the following Twilio’s products: Twilio Segment, SendGrid Email API, Programmable Video and Twilio Live in India. Through this co-selling model, current customers and prospects will have access to an expansive portfolio of widely trustedcommunications stack – from Messaging to MarTech, to Conversational AI. These products will enable AI-powered deliverability, email marketing, automation,and multi-channel seamless communication to Indian enterprises at every stage of their growth.

The launch of the co-sell model follows Twilio’s acquisition of ValueFirst in 2021.

Commenting on the collaboration, Vishwadeep Bajaj, CEO & Founder, ValueFirst, said,"With our leadership position in the CPaaS space in India and an opportunity to offer Twilio's Innovative offerings, we are excited to provide customers more ways to communicate with their consumers. The adoption of these products will not only help our customers achieve lower acquisition cost and higher lifetime customer value, but also drive full-scale digital transformation”.

 "India is an important market for Twilio, and this marks the start of an exciting new chapter since the acquisition of ValueFirst in 2021. With this collaboration, businesses in India will be able to use communications and data to add intelligence to every step of their customer journey in a flexible,programmatic way, said Lee Hawksley, Senior Vice President and General Manager,Asia Pacific & Japan, Twilio.

Twilio Segment: Twilio Segment's platform and APIs allow companies to collect, clean and control their customer data, providing a single view of customers across channels for more effective engagement. When combined with Twilio's communication channels,this insight enables businesses to delight their customers with personalized,timely and impactful communications on the right channel at the right time.

Twilio SendGrid: The Twilio SendGrid Email API solves email delivery challenges at scale and ensures customers’ email program lives up to their product experience. It provides the flexibility for customers to build customized solutions, as well as helpful shortcuts to streamline integration and optimize their inbox placement.Businesses use Twilio email products for both marketing messages as well as transactional emails, including shipping notifications, friend requests,password resets and sign-up confirmations.

 Twilio’s Video: Programmable Video provides developers with the building blocks to add voice and video to web and mobile applications. Developers canaddress multiple use cases such as video consultations, telemedicine, distance learning, recruiting, social networking and more by using Programmable Videos global cloud infrastructure to build on WebRTC. They can use Twilio JavaScript,iOS or Android SDKs, quick starts and open-source sample code to launch applications in minutes, then customize them to meet the unique needs of their use case. With Video Insights, developers can monitor the performance of their video applications directly from the Twilio Console.

 Twilio Live: Twilio Live gives developers the tools to create immersive, interactive audio or video live streaming experiences. Its low-latency delivery enables speakers and audience members to engage via chat, polls, and inviting audience members “onstage” to speak. Developers can build interactive shopping experiences,broadcast events such as conferences or concerts, fitness, and more using live streaming APIs, SDKs, and sample code optimized for iOS, Android, and all major browsers.

 

About ValueFirst, a Twilio company

Founded in 2003, ValueFirst is one of the leading CPaaS players in India. Headquartered in Gurugram, India, ValueFirst connects businesses with consumers over telecom(SMS & Voice) and internet (Chatbot, Email, & OTT) channels. ValueFirst is driven by over 400 free-spirited people across the globe serving diversified customer base. Leading enterprises that rely on ValueFirst include Google, IndiGo, TATA Motors, P&G, InfoEdge, and Axis Bank. ValueFirst was acquired by Twilio in March 2021.

About Twilio

Today’s leading companies trust Twilio’s Customer Engagement Platform (CEP) to builddirect, personalized relationships with their customers everywhere in the world. Twilio’s leading communications APIs enable companies to engage with their customers across voice, conversations, messaging, video, and email.Twilio Segment, the leading Customer Data Platform, allows companies to create highly personalized interactions and automated customer profiles based on first-party data from multiple channels. Twilio enables companies to use communications and data to add intelligence to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries,millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

 

Forward Looking Statements

This press release contains forward-looking statements, including, but not limited to,statements related to the expected performance and impact of products or services described in this release. These forward-looking statements are based on Twilio’s current expectations and inherently involve significant risks and uncertainties. Actual results and the timing of events could differ materially from those anticipated in such forward-looking statements as a result of the risks and uncertainties, which include those described in Twilio’s filings with the United States Securities and Exchange Commission, including those factors discussed under the caption “Risk Factors” in those filings. Forward-looking statements speak only as of the date of this press release and Twilio does not undertake any obligation to update or revise these statements, except as may be required by law.