Business Messages is a mobile conversational channel that combines entry points on Google Maps, Search, and brand websites to create rich, asynchronous messaging experiences that delight customers and drive business results.
The solution makes it easy for consumers to make reservations, book appointments, and get answers to questions in messaging channels they already use every day — including multiple Google entry points.
Google’s Business Messages enables consumers to message brands directly from Google Maps and location-based Google search results on iOS and Android devices
Consumers searching for your brand can initiate messaging conversations from Google My Business listings — no need to call or navigate to your site.
Help consumers before they come in by checking in-store stock, scheduling appointments, organizing curbside pickup, updating reservations, and more.
Get up and running in no time with Google’s built-in interface. No brand development is required to take advantage of Google Business Messaging.
Automate consumer interactions on the most popular messaging channels without hiring an army of agents.
With our chatbot, you can build AI-powered chatbots that work together with your human experts to generate leads, drive sales, and build loyalty