#StayHomeStayConnected

In times like this it has become even more important to reach out to customers. We got you! With ValueFirst, some products are specifically designed to help you continue seamless interactions with your customers across channels.

WHATSAPP

Awareness Chatbots

Over the last weeks, ValueFirst has implemented multiple WhatsApp based chatbots. The dedicated helpline helps provide credible and accurate information on COVID-19. ValueFirst and Governments are working together to work in these challenging situations.

Whatsapp

The Support Trio

ValueFirst brings to you a unique combination of Chatbot, Live Agent and WhatsApp

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Improve User Experience

WhatsApp is the most-used chat app. Deflect inbound phone calls or SMS by offering customers the ability to send you WhatsApp messages instead.

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Lower Agent Pressure

Let an AI Chatbot answer basic queries in a seamless FAQ style. Research says 43% of the queries can be solved without speaking to an agent.

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Lower Support Cost

Let an agent take over when the Chatbot can’t help or the customer still needs help. Without any infra cost, use ValueFirst’s chat tool for the agent.

Live Agent Tool
IVR

Interactive Voice Response

IVR allows you to design your customer centre call flows the way you want them and gives your customer an interactive experience while connecting them with the right agent.

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Easy Setup

Create customizable call flows that can be switched easily. ValueFirst will be available 24*7 to assist you with every step you take.

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Improved Customer Experience

Customize customer greetings that suit your brand image and create a lasting image. Let customers choose the department or use-case basis keypress.

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Vernacular Support

Let your customers speak to you in the language they like. ValueFirst gives you multiple options for language support.

Email Solutions

Stay connected with your customers when they need you the most. Establish personalized engagement with your customers during these challenging times using ValueFirst Email Solutions.

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Email Planning

Our deliverability experts will help creating meaningful communication strategies that deliver last mile business impact.

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Visual Impact

Creative experts work with you and your brand to develop thought-provoking creative concepts that drive conversations with your customers in the right direction.

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Technology

A powerful mail platform that can handles high volume of emails and offer multi-tier security for trusted communication.

Email Marketing
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Communicating during COVID-19

Engaging your customers must never stop no matter what the situation is

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Karnataka Govt v/s COVID-19

Helping the Karnataka Government deploy WhatsApp based COVID-19 Helpdesk

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CEO on COVID-19

Check out what our CEO, Vish Bajaj has to say about COVID-19

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Dev Bhoomi Seva

We helped Uttarakhand Congress Committee with a chatbot based COVID-19 Helpdesk

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Email during COVID-19

Tips and examples of how to engage your customers with Email

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WhatsApp Live Agent Tool

Introducing a tool for extended support communication with security and privacy

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IVR is the Future

The product is all set to transform every sector and every industry

FREQUENTLY ASKED QUESTIONS

To get more information on any of the above services or other products, please write to us at marketing@vfirst.com. We are waiting to hear from you.

Globally our teams are working from home. We have extensive online collaboration capabilities for our teams to work seamlessly and safely. We have built a strong business continuity plan to keep things as normal as possible. Read more.

The program has been specially launched to help facilitate communication for businesses affected by COVID-19. Anyone can get started with the services whether you’re government, enterprise or start-up. There are special benefits for governments and NGOs. ValueFirst can truly help you reach out to your customers, no matter where they are.

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