System Engineer Voice

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About ValueFirst
Job Description

Founded in 2003, ValueFirst is one of the top CPaaS players around. Headquartered in Gurugram, India, ValueFirst has offices across India, the Middle East, and Indonesia. ValueFirst connects businesses with consumers over telecom (SMS & Voice) and internet (Chatbots, Email & OTT) channels.

ValueFirst is driven by ~500 free-spirited people and serves a diversified customer base. Leading companies that rely on ValueFirst include Google, IndiGo, TATA Motors, P&G, InfoEdge, and Axis Bank.

We're a Twilio company.

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This team is responsible for monitoring and maintaining the infrastructure behind ValueFirst services. They keep an eagle eye on availability and performance of our services. The team is available 24/7 to provide 2nd level technical support and resolution to problems and enquiries that customers report. They have an in-depth understanding of the products live on production servers. They work closely with engineering team to resolve all escalated cases from customer experience team to ensure clients have the best experience possible.

Key responsibilities:

  1. Tracking, Deployment,Maintenance and Optimization of VF Voice services QOS, Backups and Uptimes
  2. Work on tickets and provide resolution with SLA
  3. Interaction with client in some case for online testing to debug issue
  4. Monitor and troubleshooting issues of Linux, MySql, Asterisk, IVR, IBD, OBD, Missed call related issues
  5. Write and maintain custom scripts to increase system efficiency and lower the human intervention time onany tasks
  6. To ensure the highest levels of systems, Services and infrastructure availability
  7. Overseeing the preparation of environments for the testing/UAT of software releases, participate in the planning, scheduling and execution of said releases
  8. Conduct sessions on new releases and KT with internal teams
  9. Daily reporting of work; Creating FAQ’s and service documents for documentation purpose
  10. Assisting the various Technical Platform Teams with tasks


Minimum qualifications:

  1. B. Tech/B.E/BSc computer science
  2. Experience in troubleshooting, deployment ofIVR, IBD, OBD (Asterisk PRI/SIP infra) and other telecom related products
  3. Experience in troubleshooting, configuration Linux(RHEL/CentOS)
  4. Working and Troubleshooting knowledge of MySqlOptimization and Queries
  5. Hands-on experience on Shell/Bash/PHPScripting
  6. Hands on experience on tcpdump/wireshark capturing & analysis’
  7. Hands-on experience on configuration/management/automation tools, such as GIT, Ansible, Jenkins, ELK stack, OTRS, JIRA

Preferred qualifications:

  1. Strong technology and analytical skills
  2. Should have basic knowledge in Network like IP address, Netmask, gateway, DNS, Network Route
  3. Excellent organization, communication, and documentation skills. Strong verbal and writing skills     
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