Associate Operator Relations

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About ValueFirst
Job Description

Founded in 2003, ValueFirst is one of the top CPaaS players around. Headquartered in Gurugram, India, ValueFirst has offices across India, the Middle East, and Indonesia. ValueFirst connects businesses with consumers over telecom (SMS & Voice) and internet (Chatbots, Email & OTT) channels.

ValueFirst is driven by ~500 free-spirited people and serves a diversified customer base. Leading companies that rely on ValueFirst include Google, IndiGo, TATA Motors, P&G, InfoEdge, and Axis Bank.

We're a Twilio company.

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Key responsibilities:

  •  Manage international clients and generate leads
  • To route client’s SMS traffic through alternate international vendor should there be any issue in the route or if there is anyprice change
  •  Interaction with internal teams to resolve client’s issue
  • Monitoring daily credits and currency usage,delivery reports, etc of all international clients
  • Proactive monitoring of delivery rates and prices for all clients and raising the concerns to teams for faster resolution
  • Reconciliation of invoices of vendors as well as clients

Minimum qualifications:

  • Bachelor’s degree and work experience of min 2 years
  • Must be familiar with the SMS routing mechanism and with global aggregators
  •  Should be well versed with MS office particularly in Excel

Preferred qualifications:

  • Experience in sales
  • Excellent communication and analytical skills
  • Client handling exp.
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