Communication
S02E08: The one with Punit Modhgil (Octane Research)
Welcome to The Digital Couch Season II where we publish another conversation featuring leading global thinkers from the world of business, management, and marketing. Who all are coming for Season II? Discover unbiased, actionable, and
7 Benefits of using Toll-free numbers
Many organizations have begun using toll-free number services to solidify customer relationships, retain brand recognition, track consumer behaviour and strengthen customer retention rates. How toll-free voice enterprise service works? In general, the calling procedure of toll-free service is pretty much
S02E06: The one with Anand Bhatia (Fino Payments Bank)
Welcome to The Digital Couch Season II where we publish another conversation featuring leading global thinkers from the world of business, management, and marketing. Who all are coming for Season II? Discover unbiased, actionable, and
SMS & 2021- A Match Made in Heaven
The eCommerce industry is growing at a breakneck speed. Online firms generated $3.5 trillion in revenue in 2019, and they are projected to reach the $4.9 trillion mark in 2021. Though e-mail marketing has long been the
Unveiling the MMA Modern Marketing Survey results
As we come to the end of 2020, we are all set to unveil the MMA modern marketing survey results and help the industry decode the impact it can have on business decisions in a
Activate, Acquire and Qualify with cross channel automation in BFSI
Driven by digitalization and changing client conduct, the banking industry right now faces exceptional disturbance. Particularly the function of the branch organization, traditionally filling in as a focal contact point for practically every progression of
IVR is the future and the future is here
A crucial aspect of today’s business involves interacting, understanding, and providing smart resolution to customer queries. One of the key areas where Voice-based solutions are making a considerable difference is in front running customer service
The one with Amit Haralalka (TATA Digital)
Welcome to The Digital Couch Season II where we publish another conversation featuring leading global thinkers from the world of business, management, and marketing. Who all are coming for Season II? Discover unbiased, actionable, and
Win big in Digital engagement with Conversational Commerce
Before the surge of e-commerce websites around the 1990s, print advertising took consumers to brick-and-mortar stores, and companies utilized salespeople’s support to market their goods. Today, generic product and service reviews and digital engagement are replacing in-store
The one with Shweta Singh (Unilodgers)
Welcome to The Digital Couch Season II where we publish another conversation featuring leading global thinkers from the world of business, management, and marketing. Who is coming for Season II? Discover unbiased, actionable, and in-depth
