Associate – Operator Relations

Gurugram, India

Who we are:

ValueFirst works with businesses to help them reach out to their consumers in seamless ways. Founded in 2003, ValueFirst is a global leader in cross-channel communications.

We enable intelligent conversations across channels with our solutions:

Communication: WhatsApp for Business, Google verified SMS, Voice Solutions, Email Solutions and SMS Solutions

Automation: Drive action at any marketing stage from Awareness to Retention with Augmento, ReachRight and WhizT

Intelligence: Build NLP ready chatbots that integrate seamlessly anywhere with Surbo

ValueFirst has performed over 100 Billion interactions across platforms and is driven by 500 people across the globe. Over the years, ValueFirst has served a large customer base across BFSI, E-commerce, Retail, IT Software, Manufacturing, Internet, Automobile, Government sector, Education, Travel, Media, Hospitality, Healthcare, Consumer verticals, etc. We have offices based out of Australia, Bahrain, Bangladesh, India, Indonesia, Kingdom of Saudi Arabia, Nepal, UAE and UK.

Responsibilities

  • Manage international clients and generate leads
  • To route the client’s SMS traffic through alternate international vendor should there be any issue in the route or if there is any price change
  • Interaction with internal teams to resolve the client’s issue
  • Monitoring daily credits and currency usage, delivery reports, etc of all international clients
  • Proactive monitoring of delivery rates and prices for all clients and raising the concerns to teams for faster resolution
  • Reconciliation of invoices of vendors as well as clients

Qualifications

Minimum Qualifications:

  • Bachelor’s degree and work experience of minimum 2 years
  • Must be familiar with the SMS routing mechanism and with global aggregators o Should be well versed with MS

Preferred Qualifications:

  • Experience in sales
  • Excellent communication and analytical skills
  • Client handling experience