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Balancing bottom-line with the top-line |
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In recent times, the role of Stock broking firms has changed from a simple execution of trades to providing an expert advice along with execution. In this case, a broker has to understand the need of the client, his risk assessment, period of holding and returns expectation to provide him a research-based advice.
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Why Mobile Messaging becomes crucial in Stock Broking? |
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Due to the time critical nature of the stock research, there is a felt need of tools which can communicate information in real-time to the customer, so that he can execute the trade, immediately.
Mobile messaging enables the stock broking firms to have 2-way communication with the customers.
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Benefits of Mobile Messaging |
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Reduced overheads on voice calls:
As most of the routine communication would be done through text messaging. |
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Increased staff productivity:
As staff would be spending less time on voice calls answering routine queries. |
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Increase in brokerage revenue:
As the customers receiving relevant information will place more orders. |
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Increased customer loyalty:
As the relay of time critical information would help clients create more wealth. |
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Automation:
As message delivery can be automated and messages can be sent depending on the client profile. |
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Bouquet of mobile messaging Services |
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| Trading |
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End of the day trading positions and portfolio. |
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Alerts when position of the investor reaches the margin limit. |
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Confirmation of trade requests. |
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Every day highs and lows. |
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Alerts on an upcoming IPO issue. |
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| Research Tips |
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Clients can enquire relevant information of the stock. |
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Intra-day buy/sell tips to the clients. |
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Pre-market trading tips. |
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| DP Information |
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Send confirmation on DEMAT requests.
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Query last few transactions based on account.
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Send alerts on DEMAT/repurchase requests by the clients.
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Mobile messaging has distinct advantages over the phone, as it is instant, can be automated and one need not wait for the phone line to be free. |
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