IT is an integral part of any business function in today's IT enabled world. Since the business processes are highly dependent on IT resources (hardware and software) it is absolutely essential for any enterprise to manage these IT resources efficiently.

IT Infrastructure management assures proper functioning, near 100% uptime and optimum allocation of the resources. It ultimately adds to the productivity of the organization and also helps in achieving the desired SLAs (Service Level Agreements) of the various departments depending on IT or the organization (in case of Managed services).

Stringent SLAs of the business processes necessitates that problems should be addressed as soon as they occur. A lot of times the service engineers attending to the problems are not on their desk and there is a delay in resolution of the problem which affects the SLAs.

Instant messaging also reduces the stress level in the organization by letting all the stakeholders know that their problems are being addressed by the service engineers and they should not panic.

Automated critical alerts configured based on specified business rules

Push updates about the process recovery

Periodic MIS on process performance

Proactive alerts based on pre-configured rules about the process performance

Escalation of the messages to higher level if not attended by the assigned service engineer

ValueFirst Airmail is an enterprise class email to SMS service which converts critical emails into the SMS. Any email sent to @airmail.myValueFirst.com is sent to the mobile number as SMS mentioned in the email in case of systems failures and alerts.

Key features of Airmail:

Audit:  Email – SMS linkage stored – for audit purposes

Active service monitoring:  Through a helper process which tracks and delivers failed messages through an alternate gateway

ValueFirst VelocityPlus is an enterprise messaging platform, which enable the business push and pull critical information. It provides the ability to deliver SMS on request with powerful two-way messaging capability. In case automated messages need to be sent based on system performance, the rules engine can be configured to enable this.

Key features of Airmail:

Rules Engine:  Seamlessly integrates with existing back office applications and databases to effectively automate existing business process

Server Access:  Comprehensive MIS, administrative Console (Manage multiple users and credits allocation)