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Product FAQ |
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Why do I need a password with my ValueFirst Application? |
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Your password keeps your ValueFirst application completely private and personal. The password assures that you are the only one sending messages from your account and reviewing replies to the messages that you sent. |
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What can I do if I forget my password? |
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You can have your password sent to you on your mobile and for this you have to inform us. |
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What happens when my message encounters a switched off mobile or, a fax machine or an answering machine? |
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When the system tries to deliver your message to a phone number which is switched off or out of range the message will remain in the network for 30 minutes. As soon as the mobile comes in range that message will be delivered to it. |
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What does it mean when my messages do not seem to be going through? |
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There are many reasons like If no valid destination exists or when you are not left with credits. Also your contract expires. If you would like us to extend your credits or contract please contact support@vfirst.com |
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How long are messages stored? |
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Your outgoing messages are kept on the sent folder after they have been delivered and you have to delete them explicitly. |
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How can I learn how to use all the TeleMessage Mail Plug-in features? |
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You can learn more about the ValueFirst Product application from the Online Product Help. |
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Where can I find your privacy statement? |
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To learn more about the TeleMessage privacy, follow this link: Privacy Statement. To learn more about the Terms and conditions of this messaging service, follow this link: Terms and Conditions. |
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Do I have a limitation on the amount of messages I send? |
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No, there is no limitation on the amount of messages you send.Please note that the amount of messages you can send is limited by the credit balance of your account only. |
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How quickly will my messages be delivered? |
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ValueFirst application will try to send messages to phones as soon as you send them. However, depending on the volume of send requests, there could be some delay. Messages are delivered on a first come, first served basis. |
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How do I contact technical support? |
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If you have questions e-mail us at support@vfirst.com or call our support line at 91-124-4272244. |
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When we send the messages, the window pops up asking for the password? |
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For this issue, they have not saved the password. So we tell them to go to Options -> General -> Security and Performance. Now type the password and click on the option saying 'Save Account Information and do not ask me for a password' |
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"When I check my credit status, I get 'No Response', Why do I get this"? |
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The 'No Response' message indicates that the internet connectivity at customer end is down. |
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CONTACT US |
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