Banking /Financial Services/Insurance
Any large-scale organisational communications process is complex and requires a careful balance. To engage customer and build a long-term relationship, Banks and financial service organizations need to look for multiple and alternate channels to communicate with the customer by providing them value added services.
Requirement
Banking and other financial institutions have to give an updated account status to their customers. The organisations want an adequate solution to enable their customers register to insurance policies and other bank documents and remind them of EMI payments, Bill payments, etc.
Solution
MO (Mobile Originated) Call Latching
- Promoting of Keyword like “INSURANCE" at 56070/56677 through all the modes of advertising (Print, radio, newspaper, TV, Online, etc.)
- People shows interest by sending “INSURANCE” at 56070/56677 and gets a response – “Thanks for showing interest and our executive will get back to you within 24 hours.”
- Within 24 Hours, the call latching is initiated between the executive and the end user
- Couple of re-entries to the call center executives is send since there are chances that the call center executive’s number might be busy.
- Messages originated by the interested user during off-working hours i.e. before or after 9AM -9PM are buffered and the latching is initiated during next day working hours
Benefits
- Daily/Weekly reminders of account balances
- Monthly status of reward points
- Reminder of EMI payments, Bill payments
- Send monthly applicable Bank charges
- Instant registrations to the Insurance policies by connecting with the respective call centers via a SMS
E-Commerce
E-Commerce websites/ firms have expanded their market to transact directly with overseas or international customers by advertising their services online. Such firms use the Internet to communicate with suppliers and customers only as a channel for maintaining business relationships. However, there are countless portals available online so to get an edge over the market competition E-Commerce firms need an effective communication platform.
Requirement
E-Commerce portals want a commercial package that enables customers to purchase a product on the IVR with an integrated payment process. The organisations want effective communication platforms to enhance their business transactions and the potential of creating sales.
Solution
Mobile Payment Gateways integration, Text To Speech, Database integration with the client, Shortcode based IVR.
- SMS with the Keyword, product ID, etc. is send to the Shortcode number
- On the receipt of the details, ValueFirst sends a check to the inventory of the Client for the relevant product ID and color/size, etc.
- IVR is broadcasted on to the number confirming the product ID using TTS (Text to speech) functionality
- Once product Id is confirmed, the user is prompted to proceed for the payment options in the live IVR to easily connect with the M commerce platform
- SMS after the payment is send confirming the order number
- Another SMS is send with the login details of the customer so as to access the clients website in the future for order status
Benefits
- Easy product purchase interface
- Transparent and secure payment gateways
- Fraud check and low cost transactions
- Reminders of updated status of payment
- Conversion of leads into valuable customers
Retail
In the growing market, retail marketing has become one of the major emerging trends in the entire economical cycle. It is only the retail market that provides the consumer a basic platform to encounter with goods and a shop keeper for the first time.
Requirement
Retail companies need to register people for privileges such as discount offers, membership programs, loyalty programs, etc.
Solution
Interactive Voice Response mechanism
- Privilege program for mobile /Landline users is run over IVR for the pure purpose of hot lead generation
- Mobile numbers of the interested people are registered by prompting them to press 1 if they are interested and so on
- Various discounts, offers, etc. are updated to customers
- Once registered the subscribers earn rewards and bonus points on their purchase
Benefits
- Multilingual greetings to the caller as per caller ID
- Easy access to the specific department of the branch or business
- Ability to check balances, order several products and other necessary trade things
- Low cost business transactions
- Set up voicemails for workgroups and individuals
Education
In the education sector there is a need to reduce the administrative burden on teachers. This can be done by sending automated emails, portal updates, etc. to students and other concerned personals. Besides, instant access to significant information is also not possible to most of the students/parents in India as they are not connected to internet 24X7.
Requirement
Educational institutions want to provide significant information to the concerned people timely and cost-effectively. Besides, the organizations want to remind students about fee collection, examination schedule, new events, new courses and other significant notifications without investing heavy resources.
Solution
Simple Voice Broadcast
- ValueCallz broadcast enables clients to send personalized and interactive outbound voice “broadcast” messages to the students
- Voice based solution helps to reach out the target groups with the automated voice calls to intimate various discount offers, etc. to the students
- Educational institutes are enabled to announce various scholarship tests to CAT/IIT/JEE aspirants so as to achieve higher rate of registrations using this mode of voice platform
Benefits
Voice messages enable real time information to the students, academicians, professionals and prospects alike
- Reminders send to students about fee collection, examination schedule, new events, new courses and other significant notifications
- Reduce operating cost without putting extra human resources and efforts by using Voice messages