Courier and Logistics
For an industry on the wheels, fast and effective communication is the base of success. Timely planning and effective execution work wonders for these types of industries as it tends to invest minimum time and resources on business operations and focus more on marketing and distribution.
Requirement
Companies dealing in Courier and Logistics sector need to keep up their momentum and update their associates about the status of delivery. Communication here plays a vital role in tracking, coordinating and administrating things from one end to another. Beyond the traditional SMS alerts, companies expect a lot to boost their operational efficiency without making heavy expenditure.
Solution
Our best-in-class automated solutions update company’s respective heads and dealers, etc. about the position of the vehicle by sending SMS alerts. Our clients get a Virtual Mobile Number (VMN) through which they easily cross check the position of their deliverables. Besides, we offer web-based messaging applications that help in updating client’s database concerning in-out time and status of the deliverables, etc.
Benefits
- Reminders send to the respective heads about the in time, out time and status of deliverables
- Efficient and timely internal communication is carried on smoothly
- Dealers get concerned updates on the position of the vehicle and status of deliverables.
- Any information regarding dispatch and collection of company’s products is easily communicated to the vendors by the mode of SMS.
FMCG
Companies dealing in FMCG sector generally have an astounding network of dealers, distributors and sales force. Here the one of the basic problems is managing and enhancing the communication process with the dealers, distributors and sales force located at distant places.
Requirement
Companies need a prompt, cost effective and reliable mode of communication for the diffusion of information with their sales personals for sending alerts and regular updates such as- Targets and Achievements, New product launch, Internal communiqué, etc.
Solution
In order to enhance the business communication process, we offer our seamless applications, along with a Virtual Mobile Number (VMN).
Benefits
- Reminders send to the sales force on targets, new product launch and internal communiqué, etc. in a more secured and reliable mode using SMS
- Companies enabled to manage all resources in sync with specific targets and goals
- The entire sales force of the specific company is updated time to time regarding their targets and achievements by sending scheduled reminders through SMS
- Any information regarding dispatch and collection of company’s products is easily communicated to the vendors.
- Updates on the launch of new products and services are send to target market
Pharma/Healthcare
Health is a matter of concern for all of us. Thus, Pharma and Healthcare centric enterprises need to be on their toss 24X7.
Requirement
Companies dealing in Pharma and Healthcare (supposing hospitals, clinics, etc.) must have a resourceful and well-timed contact mode and
platform with its doctors, patients and
other concerned authorities. Here the
requirement is a speedy, commercial
and consistent mode of communication
for the diffusion of personal and business
information by sending alerts and regular updates without any delay.
Solution
We propose our most suitable applications in order to ameliorate the communication process. The solution enables hospitals to coordinate with its patients, doctors and other concerned people through the mode of SMS.
Benefits
- Doctors are updated on appointments, operations, etc. by automated scheduled SMS reminders without any extra human efforts
- Patients are updated on the affirmation of their reports such as “You may pick your abdomen ultrasound report tomorrow at 11:00 a.m.”
- Alerts send to the hospital staff on meetings and internal communiqué in a more secure and reliable mode
- Timely updates in case of emergency through SMS
Banking/Financial Services/Insurance
With the growing competition in the Banking industry, enterprises want some automated mechanism to maintain a continual relationship with the existing customers so as to increase their stickiness and find opportunities to cross-sell/up-sell to these customers.
Requirement
Companies basically face difficulty in informing their customers about the latest offers, premium dues, payment reminders and insurance alerts without any human intervention. There is a clear need for an automated process of communicating with the customers.
Solution
After a thorough examination and analysis of industry specific requirements, ValueFirst proposed its best-in-class application combined with a 10-digit Virtual Mobile Number.
Benefits
- Send premium reminders and insurance alerts to its customers
- Customers and employees are now intimated in case of any policy renewable, payment dues and EMI’s, etc.
- Customers are greeted by an automated “Thank You Message”
- Customer complaint addressing system powered with SMS facility
- Cross-sell/Up-sell/ promotions
- HR team using SMS services get in touch with the employees, candidates, etc.
- Reminders send to the sales team on necessary and internal communiqué, etc.
- Company officials are updated regularly on targets and achievements through scheduled reminders via SMS
Education
Educational institutions need to provide real time information to their students, academicians, professionals and prospects alike for various promotional and other communications. Institutions also insist nowadays to integrate into their existing application so as to maintain a continual relationship with the students and increase their adhesiveness.
Requirement
In order to regulate vital information to the students about fee collection, examination schedule, new events, new courses, etc. through various centers and franchisee networks, Institutions need the assistance of cost effective and timely mobility solutions.
Solution
After a thorough examination and analysis of such institutional requirements, ValueFirst proposed, its seamless Enterprise messaging and voice solutions.
Benefits
- Real time information on new courses, examination schedule, fee collection, new events, etc. is send through SMS
- Status of queries and complaints of students regulated via messaging alerts
- Student’s complaint addressing system is now powered with SMS facility
- Voice broadcast system enable institutions to send personalized and interactive outbound voice “broadcast” messages to the students and other concerned officials
- Automated voice calls help to reach out to the target groups to intimate about various discount offers, etc.
IT/ITES
IT/ ITES companies are well positioned for accelerated success in the global BPO industry, through its multinational footprint, capabilities in multiple industry verticals and culturally diverse and knowledgeable workforce.
Requirement
Companies therefore require a speedy, cost effective and reliable mode of communication for the diffusion of information (regarding transportation, etc.) to their employees without any delay.
The information perhaps would contain: Cab type, Cab number, Driver name, Driver contact number, etc. SMS(s) send to all employees who use cab facilities prior to their login time. The main concern is of safety and security of employees.
Solution
Companies here require an automated solution wherein a message was paged to the service engineer/system administrator in case of a system failure. In order to ameliorate the communication process, ValueFirst proposed its best-in-class web based and SMS enabled applications.
Benefits
- Our web based application converts normal email messages into SMS and forward them to Service Engineer/ System Administrator
- Confirmation about the vehicle and driver details before boarding the cab are send to employees in a more secured and reliable mode
- Enable companies to send information alerts to all employees prior to their login time without any delay
- Reduction in delivery time of information due to automated process
Online Deal Sites
Since Online Shopping portals work actively round the clock thus, there is a need to send vital information like daily deal alerts to the registered customers at specific time intervals.
Requirement
While registering on the site, few measures are to be taken to authenticate the entire process and reduce fraud cases. For instance, customers shall receive a unique code which they need to mention in the registration forms for authenticating their mobile numbers.
Solution
Online portals need to send SMS at various transaction points like client purchases on site, dispatch of goods, receipt of payments, etc. In order to improve the communication process, ValueFirst proposed its cost-efficient enterprise solutions.
Benefits
- Daily deal alerts send to customers via SMS
- Customers are intimated in case of any purchase, dispatch of goods from the site through messaging alerts
- Payment confirmation alerts are send
- Latest promotional offers are updated to customers
- Reduction in overall communication costs and human efforts due to automated process
- Accessed to verify new users password through SMS