backgroung headerCommunication Platform as a Service header

Why you need IVR now, more than ever!

intelligent ivr

Technology is at its prime and there are trends shaping up which might come across as anti-intuitive in the first glance. One might think, since when did dehumanization of a business become an effective business strategy? What happened to the good old personal touch?

If this is your exact thought stream right now, you’re in for a surprise!
Did you know that customers are expected to manage 85% of the relationship with the enterprise without interacting with a human by 2020? – Gartner Report 2011. With an ever increasing self-service trend, voice automation comes as a great solution for your business.

What is IVR?

All of us are familiar with the standard voice recordings, menu options and struggle to quickly bypass the whole labyrinth to get the information, which prompts us to make a call in the first place.
How it came to this and what your business can possibly gain from it?

IVR stands for Interactive Voice Response and at the most elemental level, it tries to automate interactions which are bound to take place over a call. Originally IVR was mainly used to route calls, which resulted in cost saving for the business but came with a long wait time for customers, earning it a bad name. But don’t be too quick to judge, IVR changed slowly & stealthily as it grew sick of its boring avatar.
Did you meet IVR 2.0? It’s fun!

IVR can do a lot more!

IVR can also provide smart solutions by integrating with database & CRM systems and allows you to automate a host of processes. Now we have cloud based IVR software with powerful features pushing it into the category of being “Software as a Service” or more accurately “Communication Platform as a Service”.

ivr
Boost up engagement

One of the efficient voice platform available in the market is provided by ValueFirst. It is a scalable platform for automated inbound & outbound voice dialing and supports Click-To-Call Integration, Call Latching and Missed-Call feature.

Increase outreach

You can increase your business footprint by sending important & time-sensitive call alerts, updates and notifications to a larger set of audience.

Know what works best for you

Easy yet comprehensive analytics on voice platforms lets you analyze real time data, so you can reinvest your time in planning the marketing strategy and keep the magic going.

Try IVR!

So now that you have the download of amazing things IVR can do for your business. Reach out to us on marketing@vfirst.com to deploy ValueFirst’s pay per use cloud based voice solution instantly.

5
Published on: 8 June, 2017

TAGS

7,904 views

17 Replies to “Why you need IVR now, more than ever!”

    • Pep
      Pep

      Hi Abhishek,

      Thanks for sharing your views with us. You can also subscribe to our blog to know more about how you can leverage the best of marketing communication for your business. We’ve got all you need – best practices, current trends and suggestions on – how to use these communication channels and engage better with your customers. For any further information do connect at marketing@vfirst.com.

      Thanks
      Team ValueFirst

  1. Anonymous

    Hmm is anyone else having problems with the pictures on this
    blog loading? I’m trying to determine if its a problem
    on my end or if it’s the blog. Any suggestions would be greatly appreciated.

    • Pep
      Pep

      Hi,

      Thanks for your comment. Would request you to please check the internet connection at your end it may be a variation because of that.

      Thanks
      Team ValueFirst

  2. Anonymous

    I am very happy to seek out this web-site. I wished to thanks for your time for this wonderful learn! I am definitely having fun with every little bit of it and I have you bookmarked to check out new stuff on your blog post.

    • Pep
      Pep

      Hi,

      Thanks for your comment! We are glad to know that you find the articles useful and fun to read. Now never miss out on any article from ValueFirst! All you have to do is subscribe to our latest blog updates. For any further information do connect at marketing@vfirst.com.

      Thanks
      Team ValueFirst

  3. Anonymous

    Wow, marvelous blog format! How long have you been running a blog for?
    you made blogging look easy. The overall look of your website is excellent, as neatly as the content!

    • Pep
      Pep

      Hi,

      We are delighted to know that you loved our blog format! ValueFirst has recently launched its blog and we’ve got all information you need to enhance your marketing communication with your customers. To stay updated with the latest trends & communication platforms you can subscribe to our blog! You can drop in a mail to us on marketing@vfirst.com for any queries / information.

      Thanks
      Team ValueFirst

  4. Anonymous

    I’m really enjoying the design and layout of your site. It’s a very easy on the eyes which makes it much more pleasant for me to come here and visit more often. Did you hire out a designer to create
    your theme? Excellent work!

    • Pep
      Pep

      Hi,

      Thanks for writing such a wonderful review! Glad to know that you really liked the overall design & layout of the blog. Our Design Team has worked on the entire theme of the blog. Now you can stay updated with our latest posts by subscribing to our blog so you never miss out on any information. Please feel free to reach out to us at marketing@vfirst.com for any other information or queries.

      Thanks
      Team ValueFirst

  5. Anonymous

    A fantastic read! I simply want to say I am just beginner to blogging and site-building and actually enjoyed this web site. Almost certainly I’m want to bookmark your blog post . You certainly have fabulous stories. Bless you for revealing your website.

  6. Anonymous

    I have been browsing online more than 4 hours today on IVR |
    Interactive Voice Response System | Benefits to marketers, yet I never found any interesting article
    like yours. It is pretty worth enough for me. In my opinion, if all web owners and bloggers made good
    content as you did, the internet will be much more useful.
    than ever before.

Leave a Reply

Your email address will not be published. Required fields are marked *